Last updated: April 2026
These Terms of Service ("Terms") govern your access to and use of Starlo and all related services (collectively, the "Service"), operated by Starlo, 8 The Green, Suite A, Dover, DE 19901 ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms.
Please also review our Privacy Policy, Legal page, and Refund Policy, which are incorporated by reference.
Starlo is an entertainment-based astrology and self-discovery platform that provides personalized readings, insights, and interactive experiences. All content is generated for entertainment purposes only and does not constitute professional advice of any kind, including but not limited to medical, legal, financial, or psychological advice. Results are not guaranteed.
You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.
You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account at support@starlo.org.
4a. Trial Period. When you start a Starlo subscription, you will be charged a one-time trial fee (the amount shown at checkout) on the day you sign up. This charge covers your initial trial period as specified at checkout (typically 3 or 7 days).
4b. Auto-Renewal. After your trial period ends, your subscription automatically renews at the then-current subscription rate shown at checkout. You will be charged on the same day each billing period (weekly or monthly, depending on the plan selected).
4c. Cancellation. You may cancel your subscription at any time before the end of your trial or current billing period to avoid being charged for the next period. To cancel, visit starlo.app/manage and click “Cancel subscription.” Cancellation takes effect at the end of the current paid period; you retain full access until then. No partial refunds are issued for unused portions of a billing period.
4d. Price Changes. We may change subscription prices with 30 days' prior notice sent to the email address on your account. Continued use after the effective date of any price change constitutes acceptance of the new price.
4e. Payment Method. By subscribing, you authorize us to charge the payment method you provide at checkout for all applicable fees. If your payment method fails, we may attempt to charge it again or suspend access until payment is resolved.
Unless otherwise specified under the Money-Back Policy or required by applicable law, all purchases are non-refundable. To determine your eligibility for a refund and obtain relevant instructions, please refer to our Refund Policy.
If you believe a charge was made in error, please email support@starlo.org or call or text us at (408) 676-8501 before filing a card dispute or chargeback. We resolve most billing issues within 24 hours.
If a cardholder dispute is withdrawn or dropped, we will, in good faith, refund the disputed transaction and cancel the associated subscription to prevent any further billing.
When a chargeback is filed, we may submit payment records, service-access logs, account activity, and checkout policy disclosures to the payment processor as evidence that the purchased digital service was delivered.
All content on Starlo — including readings, artwork, copy, designs, and software — is the property of Starlo or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, or commercially exploit any content without our prior written permission.
You agree not to:
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, limitation of liability, and dispute resolution survive termination.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STARLO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE, (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY, OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
You agree to defend, indemnify, and hold harmless Starlo and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, or expenses arising from your use of the Service or violation of these Terms.
13a. Informal Resolution. Before filing any formal dispute, you agree to first contact us at support@starlo.org or call or text us at (408) 676-8501 and attempt to resolve the matter informally. We will attempt to resolve the dispute within 30 days.
13b. Binding Arbitration. If the dispute is not resolved informally, you agree that any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in Delaware or another mutually agreed location, and may be conducted in person or via teleconference.
13c. Class Action Waiver. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Starlo.
13d. Exception: Small Claims. Either party may assert claims in small claims court that are within its jurisdiction, provided the claims are asserted on an individual basis only.
Starlo is operated from the United States. If you access the Service from the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, the following applies:
We may update these Terms at any time by posting the revised version on this page with an updated "Last updated" date. If the changes are material, we will provide notice via email or a prominent notice on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Entire Agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Starlo regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without our prior written consent. We may assign our rights and obligations without restriction.
For any questions about these Terms, your subscription, or billing, email support@starlo.org or call or text us at (408) 676-8501.
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